FAQ
1. How long does it take for my order to reach me?
We will require 5-10 business days to process and deliver your order. If your order is being delivered via courier service, we will take 1-4 business days to fulfill and 3-7 business days to arrive your doorstep.
Note: If your delivery address is within the PJ and KL area, we will use Altereat's Vehicle to deliver your item.
2. How do I proceed with payment?
To proceed with payment, add your item to the cart and click "Buy Now." Continue with 'Checkout,' and there will be a step-by-step process. Our payment options are FPX, Credit Card. eWallet and Manual Bank Transfer at 0% interest fees.
3. How much does the shipping fee cost?
Klang Valley: FREE SHIPPING & INSTALLATION
West Malaysia: FREE SHIPPING
Sabah: RM440 per item
Sarawak: RM440 per item
Labuan: RM440 per item
*For East Malaysia, please note that we are using air freight delivery lead time will take 3-7 working days only.
For bulk amount, kindly contact our customer service for quotation.
4. How do I receive updates for my Order Status?
Once we have delivered it out, we will send a tracking number or delivery date to your email. So do check your email for updates.
*Note: If the status shows up invalid, please check again after a couple of hours. The courier services might not have processed your item in their system yet.
5. How does self-pickup work? Where are you located?
Alterseat Warehouse Location: G-3, Jalan Kenari 13A, Bandar Puchong Jaya, 47170 Puchong
Upon confirmation of purchase, you can choose the self-pickup option and schedule a pickup time with us.
6. When will out-of-stock products be restocked?
We are sorry if the product you are interested in is out of stock. It usually takes us a few weeks to restock. However, do keep a lookout on our social media or website for the latest updates.
7. Do you have a showroom we can visit?
Our showroom locations:
Klang Valley
Uptown PJ (HQ)
No. 104 (Ground & Mezzanine)
Jalan SS 21/35, Damansara Utama
47400 Petaling Jaya, Selangor
Bukit Jalil
Aurora Place Bukit Jalil
B-1-20, Jalan Persiaran Jalil 1
57000 Bukit Jalil, Kuala Lumpur
Operating Hours
Mon - Fri : 10am to 6pm
Sat - Sun : 10am to 4pm
Other States
Penang
155, Lebuh Melaka, George Town, 10400 George Town, Pulau Pinang
Operating Hours (Closed on Wednesday)
Mon - Fri : 10am to 6pm
Sat - Sun : 12pm to 6pm
8. What is Door-to-Door Delivery (D2D) ?
Door to door delivery (D2D) is one of the features that simplifies delivery where our driver will meet directly with the product to customer in a specific level or floor unit apart from the ground level. For example, moving up the item(s) to the first floor (double story) OR higher levels of condo/flat/apartment.
9. How do I assemble my chair? [Assembly guide]
You've gotten your new chair and ready to assemble! Be sure to stay clear from any sharp objects and place all the parts on the foam provided.
If there are any damages found, please do immediately contact our customer service number at 03 5033 2690 for immediate assistance.
Assemble Guide for CG PRIME:
Alterseat Instruction Manual CG PRIME.pdf
Assemble Guide for CG-07 & CG Plus:
Alterseat Instruction Manual CG-07.pdf
Assemble Guide for DT-330:
Alterseat Instruction Manual dt-330.pdf
Assemble Guide for LIV-10:
Alterseat Instruction Manual LIV-10.pdf
Assemble Guide for REVO-101:
10. How will the chairs be delivered?
For orders made within the Klang Valley (Selangor & Kuala Lumpur), the chairs will come fully assembled without box.
For orders made in other states the chairs will come partially assembled with a box and complete instructions