1. How long does it take for my order to reach me?
We will require 5-10 business days to process and fulfill your order. We deliver your orders by Posstore/HantarGo/BestExpress, taking an additional 1-4 business days to reach your doorstep.
https://www.tracking.my/posstore*Note: If your delivery address is within the PJ and KL area, we will use Lalamove Delivery Service to deliver your item.
2. How do I proceed with payment?
To proceed with payment, add your item to the cart and click "Buy Now." Continue with 'Checkout,' and there will be a step-by-step process. Our payment options are FPX, Credit Card. eWallet and Manual Bank Transfer at 0% interest fees.
3. How much does the shipping fee cost?
Klang Valley: FREE SHIPPING & INSTALLATION
West Malaysia: FREE SHIPPING
Sabah: RM39.50 per item
Sarawak: RM240 per item
Labuan: RM240 per item
*For East Malaysia, please note that we are using air freight delivery lead time will take 3-7 working days only.
For bulk amount, kindly contact our customer service for quotation.
4. How do I receive updates for my Order Status?
Once we have delivered it out, we will send a tracking number or delivery date to your email. So do check your email for updates.
*Note: If the status shows up invalid, please check again after a couple of hours. The courier services might not have processed your item in their system yet.
5. How does self-pickup work? Where are you located?
Alterseat HQ location: B-1-20, Aurora Place Bukit Jalil, 57000 Kuala Lumpur.
Upon confirmation of purchase, you can choose the self-pickup option and schedule a pickup time with us.
6. When will out-of-stock products be restocked?
We are sorry if the product you are interested in is out of stock. It usually takes us a few weeks to restock. However, do keep a lookout on our social media or website for the latest updates.
7. Do you have a showroom we can visit?
Yes, we do have a showroom. Here are the details:
Aurora Place Bukit Jalil
B-1-20, Jalan Persiaran Jalil 1
57000 Bukit Jalil, Kuala Lumpur
No. 104 (Ground & Mezzanine)
Jalan SS 21/35, Damansara Utama
47400 Petaling Jaya, Selangor
Mon - Fri : 10am to 6pm
Sat - Sun : 10am to 4pm
8. Will shipment and deliveries experience a delay due to pandemic COVID-19?
Kuala Lumpur and Selangor regions will have no delays as Lalamove delivers your order. Other areas may experience delays as the item is packed and shipped by our delivery partners.
9. What is Door-to-Door Delivery (D2D) ?
Door to door delivery (D2D) is one of the features that simplifies delivery where our driver will meet directly with the product to customer in a specific level or floor unit apart from the ground level. For example, moving up the item(s) to the first floor (double story) OR higher levels of condo/flat/apartment.
10. How do I assemble my chair? [Assembly guide]
You've gotten your new chair and ready to assemble! Be sure to stay clear from any sharp objects and place all the parts on the foam provided.
If there are any damages found, please do immediately contact our customer service number at 03 5033 2690 for immediate assistance.
Assemble Guide for CG PRIME:
Assemble Guide for CG-07 & CG Plus:
Assemble Guide for DT-330:
Assemble Guide for LIV-10:
Assemble Guide for REVO-101: